Shipping & Returns
We ship via FedEx Ground to the continental 48 states in the USA and to all provinces in Canada.
We do not accept returns for food products, however we ensure complete customer satisfaction so if there is a concern after receiving your order please contact us as soon as possible via email at: in**@ol************.com or via our toll free number 800-513-1502.
At Old Havana Foods, we respect and recognize the importance of your privacy. Information about our customers is an important part of our business, and we are not in the business of selling it to others.Please read below to learn more about how we work to meet your needs while safeguarding your privacy.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Information You Give Us: We receive and store information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information you provide for such purposes as responding to your requests, customizing future shopping or improving your Old Havana Foods shopping experience. We also use info you provide us to communicate with you when appropriate.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses www.oldhavanafoods.com.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Old Havana Foods if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please send us a message on our Facebook page at https://www.facebook.com/oldhavanafoods/.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as easy-to-navigate e-commerce purchasing and storage of items in your Shopping Cart between visits.
Does Old Havana Foods Share the Information It Receives?
Once again, information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries of Old Havana Foods.
Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at www.oldhavanafoods.com or sell offerings to you at Old Havana Foods. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You can always tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: Sometimes we send offers to selected groups of Old Havana Foods customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please send us a message stating such on our Facebook page at https://www.facebook.com/oldhavanafoods/.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Old Havana Foods LLC., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Old Havana Foods and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Old Havana Foods customers, our employees or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
What About Third-Party Advertisers and Links to Other Websites?
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.
Old Havana Foods may also display personalized third-party advertising based on personal information about customers, such as purchases on www.oldhavanafoods.com, visits to Old Havana Associate Web sites, or use of payment services like PayPal by Old Havana web sites. Although Old Havana Foods does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a personalized advertisement meet their criteria to personalize the ad (for example, users in the northwestern United States who bought or browsed for classical music). If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please send us a message on our Facebook page at https://www.facebook.com/oldhavanafoods/.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as Your Account and Customer Reviews.
You can add or update certain information on pages when you change information, we usually keep a copy of the prior version for our records.
If you do not want to receive e-mail or other mail from us, please send us a message on our Facebook page at https://www.facebook.com/oldhavanafoods/. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of www.oldhavanafoods.com, and it is your responsibility to review them for changes.)
Are Children Allowed to Use OldHavanaFoods.com?
OldHavanaFoods.com does not sell products for purchase by children. We sell food and non-food products for purchase by adults. If you are under 18, you may use www.OldHavanaFoods.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit www.oldhavanafoods.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Illinois. If you have any concern about privacy at Old Havana Foods, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.